Field Services Manager - Northern Cape

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• Location: Northern Cape, Kathu Office
• Job Type: Full-time ‍with regular travel to client sites across Kathu, Hotazel and Kuruman‍
• Department: Client Success

The Field Service Manager plays a critical role in ensuring the efficient delivery of technical field services across AVA. This position combines logistics, administration, and technical oversight to support both in-house and third-party technicians. You will lead a small team of auto-electricians, making strong leadership skills essential. The role demands technical expertise, exceptional organizational ability, and the capacity to manage multiple priorities, including scheduling, resource allocation, compliance, and client communication. Because our team is small, you will fulfil a core role with a significant impact on our product. The ideal candidate should be self-driven, an excellent communicator, and a true team player who can collaborate effectively with diverse stakeholders.

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Your Role

• Skilled in managing complex schedules, prioritizing tasks, and coordinating multiple teams and resources
• Strong knowledge of field service operations, technical installations, and equipment handling.
• Excellent communication skills for effective interaction with technicians, clients, and management acting as the primary contact for clients on timelines, asset availability, and updates
• Ensure efficient technician coverage to minimize downtime.
• Track jobs in real-time and ensure timely completion of service tasks.
• Onboard and train new and partner technicians to AVA engineering standards.
• Ensure delivery and availability of parts, tools, and documentation before deployment.
• Conduct bi-monthly installation audits and review service delivery against SLAs and client expectations.
• Maintain accurate service records and generate performance and compliance reports.
• Assist with new deployments, urgent on-site support, and collaborate on new product development.
• Strong knowledge of field service operations, technical installations, and equipment handling

What we're looking for

• Proven ability to manage client expectations and resolve issues professionally.
• Sound judgment in balancing cost, risk, and operational impact.
• High accuracy in documentation, auditing, and compliance tracking.
• Electrician/Electrical Engineer/Mechanical Engineer.  
• 5+ years of experience in a field service coordination
• 5+ years in a technical operations role.
• Red Seal certification advantageous
• Familiarity with service management software and scheduling tools  
• Experience working with third-party contractors and managing service-level agreements.
• Medically fit to enter mine sites.
• Teachable, and able to work both in-office and on-site as needed.

Why join our team?

• Global Impact: We’re a truly global organisation, headquartered in Ireland, operating across 26 countries and 135 mines.
• High-Performance Culture: You’ll work in a dynamic, fast-paced environment where learning never stops. “If you’re the smartest person in the room, you’re in the wrong room.”
• Collaboration & Growth: We believe in teamwork, knowledge-sharing, and creating opportunities for you to carve out your own career path. Because we’re a lean, agile team, you’ll have more opportunities to grow, take ownership, and make an impact.‍
• Exposure to Innovation: Work with cutting-edge technologies in mining and logistics while contributing to industry transformation. ‍You'll play a key role in transforming how mining clients use data to drive efficiency.‍
• Fun & Rewarding Environment: We’re not just about work—we’re about creating a workplace where you can thrive and enjoy the journey.‍
• Work with Cutting-Edge IoT Technology: Join a passionate, supportive team that’s shaping the future of mining.‍

‍Please Note:

The closing date for applications is Friday, 30 January 2026. Applications must be received by close of business on this date. If you have not been contacted within two weeks of the closing date, please consider your application unsuccessful at this time.

We encourage you to keep an eye out for other roles that may interest you in the future. Alternatively, feel free to reach out to recruitment@ava.solutions with your updated CV, and we will retain your profile for consideration as new opportunities arise.

We are always on the lookout for exceptional talent!

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